Notes from Ref Mtg 1/23/08
Subs
Laurie is going to sit in for Sharon from 1:20 - 2:20 tomorrow (Thursday)
No other subs were needed
Assignments / Instruction Sessions
Reminded folks about the info on the History of Ed assignment at the ref desk
Scott has session for Accounting coming up. They will be researching company info using Ebsco Business Source Elite and Lexis Nexis. He does not anticipate that they will have any questions.
Copyright Policy / Options for Professors to provide readings to classes
Based on the meeting 2 weeks ago, Sharon proposed that she and Anne develop a list of issues to present to Jeff with the idea that he would note those that he definitely wanted addressed by the policy, those that he thought were not essential, etc. Scott & Laurie were asked to send any issues via email to Sharon and Anne that they wanted to make sure were addressed. Then after Jeff’s input on direction, Sharon and Anne would work to develop 2-3 policies, route them for feedback, and then Jeff would decide.
LibGuides -
Sharon and Scott expressed enthusiasm for the product. Jeff had questions about how restrictive the format was / was not. The product does not require you to have any particular content, named tabs etc. There are fixed blocks, including one for a photo/image, but no fixed text that must be anywhere. So, there is a lot of flexibility. Anne asked if we deciding on this product would mean that we were deciding to have a guide for each department/program. Sharon answered not necessarily. That as of now we left that up to individuals. But, that we could consider this and make such a decision together. If we want to eliminate the web resources by subject section of our website now, we would probably want to decide then to have at least a minimal guide for each one - that included the info that was previously there. However, we could opt to have Scott just transfer that - and then have making more detailed guides be up to each liaison for each subject. We agreed to ask Laurie to set up a trial so that we could see if it worked as easily as it appeared to from the info.
Other Issues for the next long meeting
Faculty instruction for Library Catalog searching, using I-Share, renewing books, new databases, SFX etc. ~ Laurie suggested that we still needed to address this, and everyone agreed. Possibilities proposed were :
- Brown bag lunches or other mini instruction sessions focused on a topic - could be at lunch or 4pm etc
- Putting more instruction and/or putting instruction in a more accessible place on our website. (note Laurie has already acted on part of this by adding links to the logging into to your library account instructions in 2 new places on the website).
- Stuffing mailboxes w/ I-Share guide or other printed handouts
- Sending periodic email message reminders about how to log into your account or I-Share, how to renew, how to put items on reserve, etc. Anne will go ahead and send one now about logging in / renewing.
- Sending out a Monthly bulletin / newsletter that included various regular things. It was suggested to perhaps do this instead of focused emails. Others felt that for some topics a focused email would be read by more people. Perhaps a combination of both of these methods could be worked out. One benefit of the bulletin / newsletter concept is that these could be archived in the news section of our website.
Laurie raised the question of whether Ref desk staff should be performing overrides for student workers during times when a student was not available. The specific type of incident that comes up is that students have items overdue, and so cannot renew. Students are allowed one online renewal, but currently not if they have overdue items. A further complication is that once items go to overdue, we do not know if they have already renewed or not. So, we have several questions to address :
- Do we allow even the first renewal if items are overdue - currently our policy as developed is no renewal after the item has become overdue. However our practice at the moment is to override and let them renew.
- If we still allow one renewal after the item is overdue, do we need to determine if the student has already had his/her one renewal. Once items are overdue, we cannot see from the OPAC if they have been renewed. So, we would have these options :
- Ask the student, and take them at their word
- Look the item up in the circ module of Voyager to see the transaction history to determine if the item had already been renewed.
One further complication, and why many folks have things overdue, is that the due date that displays in the PAC is actually the day after the item is really due. Since we close at 1am, the due date is 1am on the date - and so, is really only an hour into the day. They see the date and think they can return it any time that day, and so it becomes overdue after 1am. What the system is trying to do is make it due at closing time on the “day” it is due - but since closing time is actually a new day, the problem occurs. Anne will check, but it does not look like we can change this. If not, it is something to keep in mind as we decide if we want to require overdue books to be brought in to be “renewed” (i.e. re- checked out).
Laurie also reminded us that she still needs feedback from Jeff and Sharon on the SFX customization that she proposed.
